Delete Your Account

In the Elpoir customer app:

1. 1Open the app and make sure you are signed in.
2. 2Go to Settings.
3. 3Tap Delete account.
4. 4Read the summary of what will be removed.
5. 5Sign in again when prompted — this confirms it is really you.
6. 6Confirm. The account and its data are removed.

In the Elpoir salon app:

1. 1Open the app and make sure you are signed in as the salon owner.
2. 2Go to More → Account Settings.
3. 3Tap Delete account.
4. 4Read the summary of what will be removed.
5. 5Sign in again when prompted — with the same method you registered with, including Google or Apple.
6. 6Confirm. The salon, its listing and its records are removed.

Deleting a salon account removes the business from Elpoir for everyone. Its staff lose access, and it stops appearing in customer search. Settle any outstanding payout and download the records you need before you do this.

Both apps require a fresh sign-in immediately before deleting. This is deliberate: it means a phone left unlocked, or an old session on a device you no longer have, cannot be used to destroy your account. If your sign-in method is Google or Apple, you will be asked to complete that sign-in again; if it is a phone number, you will be sent a new one-time password.

A small amount of information survives deletion. We keep only what we are obliged to keep or cannot remove without destroying someone else's records:

• Financial records. Completed transactions, invoices, payout records and their amounts, dates and references are retained for the period required by tax, accounting and anti-fraud law. These are held as accounting records, not as an active profile.
• The other side of a conversation. A message you sent to a salon exists in that salon's copy of the conversation, in the same way an email you sent stays in the recipient's inbox. Deleting your account does not reach into another party's records.
• A salon's record of a completed appointment. Where a salon must keep a service history for its own legal or accounting reasons, that record remains with the salon.
• Backups. Data can persist in routine encrypted backups for a short period before those backups age out. It is not restored to the live product.
• Anonymised and aggregate data that can no longer identify you, and crash reports, which do not identify you personally.

Account and profile data is removed immediately when you confirm. Associated records are removed as the deletion completes. Anything held in backups ages out on the normal backup cycle. If any part of the deletion does not complete, write to us and we will finish it manually.

• Upcoming appointments are not automatically cancelled with the salon's courtesy. Cancel them in the app first, so the salon is not left holding a slot.
• Points are lost. They have no cash value and cannot be transferred or refunded.
• Save your receipts if you need them for expenses or tax.
• Salon owners: settle outstanding payouts and export any records you need. Your staff lose access the moment the salon is deleted.

If you have lost access to your device or cannot sign in, email support@elpoir.com from the email address on the account, or from an address you can verify, with the subject "Account deletion request" and the phone number on the account.

We will verify that the account is yours before deleting anything — this protects you from someone else deleting your account — and will complete the request within 30 days.

If the problem is narrower than the whole account, you may not need to delete it. You can turn off notifications in your device settings; revoke location, contacts, camera or photo permissions individually; edit or remove individual reviews and images; or simply sign out. Deleting is permanent — the others are not.

Elpoir Salon & Beauty Hub Private Limited
Email: support@elpoir.com

For what we collect and how long we keep it, see our Privacy Policy. For the terms that continue to apply, see our Terms & Conditions.