Terms & Conditions

Elpoir is a booking and management platform. It connects customers with independent salons and beauty professionals, and gives those businesses tools to run appointments, staff, offers and payments.

Elpoir does not provide beauty or grooming services. Every treatment is performed by an independent salon that sets its own prices, staff, hygiene standards and policies. The contract for a treatment is between you and that salon. We are not a party to it, and we do not supervise, employ or certify salon staff.

You must be at least 18, or using the Service with the consent and supervision of a parent or guardian. A salon account must be opened by someone authorised to act for that business.

You may sign in with a phone number and one-time password, a Google account, an Apple account, or an email address and password. You are responsible for keeping access to your account secure and for everything done through it. Tell us promptly if you believe it has been used without your permission.

The information you give must be accurate and kept up to date — a wrong phone number means a salon cannot reach you about your own appointment.

Booking. A booking is a request until the salon confirms it. Slots may be held briefly while you complete a booking; an unconfirmed hold expires.

Your obligations. Arrive on time; tell the salon as early as you can if you cannot. For a home service, provide an address that is accurate and safe to attend.

The salon's obligations. Honour confirmed bookings, keep its menu, prices and opening hours accurate, and give notice if it must cancel.

Cancellation, rescheduling and no-shows. Each salon sets its own rules, which are applied through the app. A salon may record a no-show. Repeated no-shows may lead us to restrict an account.

Prices are set by the salon and shown before you confirm. Payments are processed by Razorpay; card, UPI and bank details are entered inside Razorpay's checkout and are never received or stored by Elpoir.

Refunds are the salon's responsibility, since the salon is the party you contracted with and the recipient of the payment. Where a payment fails or is charged twice for a single booking, contact us and we will help resolve it with the salon and the payment provider.

Payouts to salons are made to the verified bank account on the salon's account, after any platform fees and applicable taxes, and may require completed business verification (KYC) first. We may withhold a payout while a transaction is disputed or suspected of fraud.

Points are a promotional balance, not money. They have no cash value, cannot be withdrawn or transferred, and may expire. Points are credited when the action that earns them completes — for example a booking marked done — and a cancelled or no-show booking earns nothing.

Salons may run offers and may pay for promoted placement in listings. Promoted results are shown as such. We may vary, suspend or withdraw points, offers and placements, and may reverse points obtained through error, abuse or fraudulent bookings.

The Service includes messaging between customers, salons, staff and our support team, available once your phone number is verified. Messages may include text, images, a shared location and a shared contact card.

You agree not to send: anything unlawful, abusive, harassing, hateful, sexually explicit or threatening; anything that infringes another person's rights; spam or advertising unrelated to a booking; malware or deceptive links; or another person's personal information without a legitimate reason to share it.

Sharing a contact shares someone else's personal data. Only send a contact card where you have a genuine reason, and expect the recipient to use that number only for the matter at hand.

Sharing a location discloses where you are or where you want a service.Send it only to a salon you intend to deal with.

We do not monitor conversations routinely and we do not use them for advertising. We may access a conversation where you report it, or where the law requires. We may suspend messaging for an account that breaks these rules.

You keep ownership of what you upload — profile pictures, salon and service photographs, review text, chat images and business documents.

You grant Elpoir a non-exclusive, worldwide, royalty-free licence to host, store, resize and display that content for the purpose of operating the Service— for example showing a salon's photographs in its listing, or delivering an image you sent to the person you sent it to. This licence ends when the content is deleted, except for copies we must retain by law or in routine backups.

You confirm that you own or are permitted to upload what you upload, and that it does not infringe anyone's rights. Do not upload images of another person without their consent.

Reviews must reflect a genuine experience. Do not post a review for a salon you did not visit, review your own business, offer or accept payment for reviews, or include another person's private information.

A salon may reply publicly. We may remove a review that breaks these rules, and we may remove a salon that manipulates reviews.

A salon using the Service agrees to hold the licences, registrations and insurance its jurisdiction requires; to meet applicable hygiene and safety standards; to keep its menu, prices, staff and hours accurate; to honour confirmed bookings; to provide accurate business and bank details for verification; and to handle customer data received through Elpoir only for the purpose of serving that customer.

You agree not to interfere with or disrupt the Service; attempt to access accounts or data that are not yours; scrape or bulk-extract listings, reviews or user data; reverse engineer the apps except where the law expressly permits it; or use the Service to break the law.

The Elpoir name, logo, apps, website and their design are owned by Elpoir and protected by intellectual property law. These terms grant you a personal, revocable, non-exclusive, non-transferable licence to use the Service as intended. Nothing else is granted.

The Service relies on third parties including Google Firebase, Razorpay, Google Maps, and WhatsApp and email delivery providers. Their terms and privacy policies apply to their own processing, and we are not responsible for their acts or omissions.

We aim to keep the Service available but do not guarantee uninterrupted operation. We may change, suspend or withdraw features, and may require you to update to a supported version of an app. We may change these terms; continued use after a change means you accept the revised terms.

You may stop using the Service and delete your account at any time. We may suspend or terminate an account that breaches these terms, that is used fraudulently, or where we are required to by law. Provisions that by their nature should survive — payment obligations, content licences for retained content, disclaimers, limitation of liability and governing law — survive termination.

The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law. We do not warrant the quality, safety, legality or outcome of any treatment provided by a salon, nor the accuracy of information a salon or a user posts.

To the fullest extent permitted by law, Elpoir is not liable for indirect, incidental, special or consequential loss, loss of profits, or loss of data. Our total liability for any claim relating to the Service is limited to the greater of the amount of platform fees you paid to Elpoir in the three months before the claim, or ₹1,000.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.

You agree to indemnify Elpoir against claims arising from your breach of these terms, your content, or — for salons — the services you provide to customers.

These terms are governed by the laws of India. The courts at Palanpur, Gujarat have exclusive jurisdiction, subject to any consumer protection right you have to bring proceedings where you live. Please contact us first — most disputes are resolved quickly that way.

You can delete your account from inside either app. What is removed, what is retained and why, and how long it takes, are set out on the Account Deletion page. Deleting an account does not cancel your obligation to pay for a service already received, and does not remove records we are required to keep.

Elpoir Salon & Beauty Hub Private Limited
Email: support@elpoir.com

See also our Privacy Policy and End User Licence Agreement.