End User Licence Agreement

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Apps on a device you own or control, for your personal use if you are a customer, or for operating your business if you are a salon.

The Apps are licensed, not sold. We retain all rights not expressly granted here.

Both Apps are provided free of charge. There is no purchase price, no subscription and no paid tier required to use their features.

You may not:

• Copy, modify, translate or create derivative works of an App, except where that right cannot lawfully be restricted.
• Reverse engineer, decompile or disassemble an App, or attempt to derive its source code, except to the extent applicable law expressly permits despite this restriction.
• Rent, lease, lend, sell, sublicense, distribute or otherwise commercially exploit an App.
• Remove or obscure any proprietary notice, or use our name, logo or branding without permission.
• Use an App to build a competing product, or scrape or bulk-extract salon listings, prices, reviews or user data.
• Interfere with the Apps or our servers, circumvent access controls, or use an App on a jailbroken, rooted or otherwise compromised device where doing so puts other users' data at risk.
• Use an App unlawfully, or in a way that infringes another person's rights.

Signing in requires a phone number verified by one-time password, a Google account, an Apple account, or an email address and password. You are responsible for keeping that access secure and for what happens through your account.

The Apps require an internet connection and a supported device. You are responsible for your device, its operating system, and any network or data charges. We may require you to update to a supported version; an outdated version may stop working.

The Apps ask for permissions only when a feature needs them, and each may be refused or revoked in your device settings — location, contacts, camera, photo library and notifications. Refusing one disables that feature and nothing else. Neither App asks for the microphone, and neither records audio or video. What each permission is used for, and what leaves your device, is set out in the Privacy Policy.

The Apps include messaging between customers, salons, staff and our support team, available once your phone number is verified. A message may carry text, an image, a location, or a contact card.

You are responsible for what you send. Do not send unlawful, abusive or infringing content, spam, or another person's personal information without a legitimate reason. Sharing a contact card discloses somebody else's phone number, and sharing a location discloses where you are — send either only where you have a reason to.

We may suspend messaging for an account that breaks these rules.

You keep ownership of your content — profile pictures, salon and service photographs, review text, chat images and business documents.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, resize and display that content for the purpose of operating the Apps — for example showing a salon's photographs in its listing, or delivering an image to the person you sent it to. The licence ends when the content is deleted, except for copies we must retain by law or that persist briefly in routine backups.

You confirm you own or are permitted to upload what you upload.

Payments are processed by Razorpay. Card, UPI and bank details are entered inside Razorpay's checkout and are never received or stored by Elpoir. Prices are set by the salon, and the contract for a treatment is between you and that salon, not with us.

Points earned in the Apps are promotional, have no cash value, cannot be withdrawn or transferred, and may expire.

We may issue updates, and your device may install them automatically depending on your settings. We may add, change or remove features, and we do not guarantee that the Apps will be available without interruption.

The Apps rely on services we do not control, including Google Firebase, Google Maps, Razorpay, and the providers that deliver WhatsApp and email notifications. Their terms apply to their own processing, and we are not responsible for them.

To the fullest extent permitted by law, the Apps are provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the Apps will be uninterrupted or error-free, and we do not warrant the quality, safety or legality of any treatment provided by a salon. Elpoir is a booking and management platform; it does not provide beauty or grooming services.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profits, loss of data, or business interruption arising from your use of the Apps. Our total liability for any claim relating to the Apps is limited to the greater of the platform fees you paid to Elpoir in the three months before the claim, or ₹1,000.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.

You agree to indemnify Elpoir against claims arising from your breach of this Agreement, from your content, or — if you are a salon — from the services you provide to customers.

This licence ends automatically if you breach it, and you must then stop using the Apps and remove them from your devices. You may end it at any time by deleting your account and uninstalling — see the Account Deletion page. Sections that by their nature should survive — restrictions, content licences for retained content, disclaimers, limitation of liability and governing law — survive termination.

These terms apply where you obtained an App from Apple's App Store, and they prevail over any conflicting term in this Agreement:

• This Agreement is between you and Elpoir only, not with Apple.Elpoir, not Apple, is solely responsible for the App and its content.
• The licence granted is a non-transferable licence to use the App on any Apple- branded device you own or control, as permitted by the Usage Rules in the Apple Media Services Terms of Service.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price — which is nil, as the Apps are free. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Elpoir, not Apple, is responsible for addressing any claim relating to the App, including product liability, failure to conform to legal requirements, and claims under consumer protection or privacy law.
• Elpoir, not Apple, is responsible for investigating and resolving any third-party claim that the App infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance, have the right to enforce it against you.
• Questions, complaints and support requests go to support@elpoir.com.

Where you obtained an App from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to this Agreement and is not responsible for the Apps. Support is provided by Elpoir, not by Google.

We may update this Agreement as the Apps change. The effective date above will move, and continued use after a change means you accept the revised terms. Where a change materially affects your rights, we will tell you in the app.

This Agreement is governed by the laws of India. The courts at Palanpur, Gujarat have exclusive jurisdiction, subject to any consumer protection right you have to bring proceedings where you live.

Elpoir Salon & Beauty Hub Private Limited
Email: support@elpoir.com